Refund policy

At Wisdom x Wonder, each item is made to order just for you through our production partners. Because of this, we do not accept general returns or exchanges for issues such as incorrect sizing, change of mind, or ordering the wrong product.

Please review sizing charts carefully before placing your order.

 

Damaged, Defective, or Incorrect Items

 

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of receiving your order so we can make it right.

Email: builtbybacala@gmail.com

Please include:

• Your order number

• A description of the issue

• Clear photos of the item and packaging

If the issue is confirmed, we will gladly send a replacement or issue a refund at no cost to you.

Items That Are Not Eligible for Return

 

Because all products are made-to-order, we cannot accept returns or exchanges for:

• Incorrect size ordered

• Change of mind

• Incorrect shipping address entered at checkout

• Buyer’s remorse

• Items that have been worn or washed

Please review product details and sizing charts carefully before purchasing.

 

Order Changes or Cancellations

 

Orders are processed quickly after being placed. Because of this, changes or cancellations may not be possible once production has begun.

If you need to make a change, please contact us as soon as possible after placing your order.

 

Lost or Stolen Packages

 

Once an order has been marked as delivered by the shipping carrier, we are not responsible for lost or stolen packages.

If your package appears lost in transit, please contact us and we will help investigate the issue with the carrier.

 

Exchanges

 

We do not offer direct exchanges. If there is a verified issue with your order (such as damage or incorrect item), we will send a replacement.

 

EU 14-Day Cooling Off Period

 

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days of delivery, provided the item is unused and in original condition.

Return shipping costs are the responsibility of the customer unless the item arrived damaged or incorrect.

 

Refund Processing

 

If a refund is approved, it will be issued to your original payment method within 5–10 business days.

Processing times may vary depending on your bank or credit card provider.

If you have any questions about your order, feel free to contact us at:

builtbybacala@gmail.com