Shipping policy

Thank you for shopping with Wisdom x Wonder.

All products are made to order and fulfilled through our trusted production partners. Because of this, shipping times may vary slightly depending on production and delivery conditions.

Order Processing

Orders typically take 2–5 business days to be processed and produced before shipping.

Processing times may be longer during:

• Holidays

• Product launches or high order volume

• Carrier delays outside our control

Once your order has been processed, it will be shipped according to the shipping method selected at checkout.

Shipping Times

Estimated shipping times after fulfillment:

United States

3–7 business days

International Orders

7–21 business days depending on destination and customs processing.

Please note these are estimated delivery times and are not guaranteed.

Tracking Information

Once your order ships, you will receive a tracking number via email so you can monitor the delivery status of your package.

Tracking updates are provided directly by the shipping carrier.

Incorrect Shipping Address

Customers are responsible for providing a correct and complete shipping address at checkout.

If an incorrect address is entered and the order has already been processed or shipped, we may not be able to make changes.

If a package is returned due to an incorrect address, the customer will be responsible for reshipping costs.

Lost or Delayed Packages

Once an order has been handed off to the shipping carrier, delivery timelines and handling are outside of our control.

Wisdom x Wonder is not responsible for delays caused by:

• Shipping carriers

• Weather or natural events

• Customs processing

• Incorrect shipping information

• Local delivery issues

If your tracking shows unusual delays, we recommend contacting the carrier directly for the most accurate information.

We will gladly assist in helping you open a claim when possible.

Marked as Delivered but Not Received

If your tracking information shows that a package has been delivered, Wisdom x Wonder is not responsible for lost or stolen packages.

We recommend checking:

• With household members

• With neighbors

• Around your delivery location

• With your local carrier office

If you believe your package was stolen, you may need to contact the carrier or local authorities to file a report.

International Shipping

International orders may be subject to:

• Customs fees

• Import duties

• Taxes imposed by the destination country

These charges are the responsibility of the customer and are not included in our product or shipping prices.

Customs processing may also cause additional delivery delays.

Multiple Shipments

Because products may be fulfilled from different production facilities, some orders may arrive in separate packages.

Each shipment will have its own tracking number.

Questions

If you have questions about your order or shipping status, please contact us:

builtbybacala@gmail.com